Terms and conditions of use
The general terms and conditions of sale detailed below govern the contractual relationship between the End User (customer) and Sofroniou Electronics (the trader). Both parties accept these conditions unreservedly. These general conditions of sale are the only conditions that are applicable and replace all other conditions, except in the case of express, written prior notification. We maintain that, by confirming your order, you unreservedly accept our general conditions of sale, having read them. These Terms and Conditions of Sale are primarily designed to protect your rights as a valued customer as well as ours terms of business.
There are 3 different ways of placing an order:
o Through the Internet on https:// sofroniouelectronics.com(24 hours a day and 7 days a week)
o Through the e-mail: [email protected]
o By telephone on 22497161 (call charging is applied and differs depending on your provider)
Once you place an order an email will be forwarded to you confirming your order
3. Product information
All the products displayed by Sofroniou Electronics on the website are duly checked and verified that are in good and working condition and are contained in the proper package received directly from the manufacturer or a third party reseller.Product bundles are prepared by Sofroniou Electronics and all products contained in the bundles are compatible brand accessories and not necessarily manufacturer’s brands.
The prices indicated on the Site are in Euros and include all taxes but do not include delivery. The delivery costs will be computed and presented to the Customer during the checkout and will be added to the invoice. Sofroniou Electronics reserves the right to modify the prices at any time without, however, affect the price of your order. We would like to inform you that if a more than obvious incorrect price (in approximation to the related general market price) appears on our website (a price that is clearly too low or too expensive), for whatever reason (IT bug, human error, technical error etc.), your order will be cancelled, even if it has been initially validated and the web administrator will contact you ASAP.
All orders will be promptly executed provided there is stock availability. In the event of stock unavailability we will contact you within 2 working days from the date of placing your order to inform you how long it will take before we are able to deliver the product. If a product becomes unavailable, at the time of checkout, due to the end of its life, one of our web administrators will advice you of an alternative product/solution, which will be of approximately equal price, quality and usability. If you choose not to accept the alternative product, we will either credit your account at Sofroniou Electronics whereby you can use the money for future purchases or reimburse the money according to the reimbursement policy described in section “8. Reimbursements” further below.
The goods can be picked up from Sofroniou Electronics shop. Pick up times are within normal weekday working hours. Sofroniou Electronics cannot be held liable for unclaimed orders of more than 15 days from the date of order.
When you receive your order, we recommend that you verify your have received the products you have ordered and make sure you sign the delivery voucher. Without prejudice and with respect to the applicable legal guarantees, we recommend that you address any reservations you may have pertaining to malfunctioning products on the date of delivery as quickly as possible by email to the following address – [email protected] or by phone at 22497161. Returned products can only be accepted in their original state, notably with respect to their packaging, accessories and manuals as described in our Return Policy.
When you create your account please fill in all the fields and especially the phone field (work or home) where you can be reached at any time. These measures are taken to protect our clients from possible fraud associated with bankcards. Sofroniou Electronics will not be held responsible in case of delay derived from missing data in your account.
7. Secure payment
Sofroniou Electronics currently offers only two methods of payment, Cash on Delivery and Card Payments via JCC.
When you pay by credit card, your account will be debited as soon as your order is authorised for execution by our accounting department and on condition that we have received pre-authorization for your account. If sufficient funds are not available, your order will not proceed for execution and will be cancelled. For payments made on-line by credit card, the “Secure Socket Layer” (SSL) system of security is used, which allows for encrypting your banking information when on the network. A purchase with the name "sofroniouelectronics.com.cy" will appear in your bank statement
Sofroniou Electronics does not in any case hold data on the user's credit card number, expiration date and security code (CCV2). This information is handled exclusively by JCC PAYMENT SYSTEMS LTD
Reimbursements will be effected either in cash, or through bank transfer or by cheque issued on the name of the customer. Sofroniou Electronics will do its best to reimburse the User as quickly as possible. Please note that all shipping fees for goods sent to Sofroniou Electronics are the client’s responsibility, except if the product does not conform to the description of the said product. The User is advised to insure the products before sending them to Sofroniou Electronics.
9. Guarantees and After-Sales Service
1. Legal guarantees
Independently of the contractual obligations that may prevail between Sofroniou Electronics and the Customer both parties are safeguarded under the Cyprus Law 14(I) 2000 and the EU DIRECTIVE 2000/31/EC regarding the E-Commerce trade. All products carry 2-year warranty unless otherwise indicated in the product characteristics and/or the invoice. If a product is defective, you must attach a copy of your invoice with the defective product. Please note that legal guarantees do not apply to repairs for damage caused by external forces (for example, accidents, shocks, fluctuation of electricity etc.) or by the user’s faulty usage of the product such as a non-conforming installation or using the said product with incorrect peripherals, accessories or consumables.
2. Manufacturer’s warranty
All products come with a manufacturer’s warranty. The manufacturer of the product defines the period and coverage of the warranty.
The manufacturer’s warranty does not cover:
§ Consumables (batteries, light bulbs, fuses, recording heads or lasers etc.)
§ Abnormal use or non-conforming usage of products. You must always consult the user’s manual provided with the product.
§ Damage from external sources (shocks, accidents, electricity current fluctuations etc.)
Sofroniou Electronics will not be held responsible in the event that the manufacturer refuses to honour the warranty due to, but not limited to, any of the above noted reasons. In the event where the manufacturer will not provide service under warranty, an estimate of the cost of the repair will be given to the customer. If the product is dead on arrival DOA it will be replaced immediately no matter what. DOA products must be reported immediately to our Service Department.
3. Extended warranties
Extended warranties can be available for various products at an additional fee unless otherwise indicated on our website.
10. Sofroniou Electronics Service
Independently of the legal guarantees stipulated in section 9, Sofroniou Electronics provides the opportunity to the customers to use its service for their electronic equipment. Service rates are available upon request.
11. Protection of personal data
Pursuant to the article 11 of the Protection of Personal Data Law (L. 138(i)/2001), the company notifies hereby that it keeps records of all the application submitted by persons interested for the appointment by the company and the documents attached to such applications. The data contained in the application are kept by the company according to its internal regulations relating to the procedure for the filling of vacant posts. In view of the above, the Company hereby requests the relevant written consent of the interested persons, according to article 5(1) of the Protection of Personal Data Law. All the personal details you provide to Sofroniou Electronics are essential, and are thus treated in utmost confidentiality, for the processing and delivery of orders, for billing and for the establishment of warranty contracts. Failure to provide these details will result in the cancellation of your order. By registering on the Site, you agree to provide us with true information. We would like to remind you that cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the site. Cookies do not contain any confidential information about you.
12. Intellectual ownership
All the content on the Sofroniou Electronics website (illustrations, texts, names, brand names, images and videos) is the property of Sofroniou Electronics and/or its respective owners, its co-contractors or partners. Any partial or total reproduction of this content, by any means, is subject to prior and written authorization by Sofroniou Electronics or its partners and associates.
All information, content, files and software offered in our website is protected by Cyprus and International law concerning intellectual ownership and copyright.
All fraudulent use of any content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished under the Intellectual Property Code. Sofroniou Electronics will not, under any circumstances, be held responsible if a user violates rights held by a third party through his activities on the site.